Telephony
Two practice locations each with its own number and an overloaded front desk. One numbering plan with call menu, queue and emergency routing.
This project is anonymised: the approach and scale are representative, we do not name the client.
Patients called the wrong location, the front desk could not answer during treatments and emergencies outside opening hours ended up on voicemail. The practice wanted professional availability without an extra receptionist.
One cloud PBX for both locations with a call menu (appointment, emergency, location choice), a shared queue serving both front desks, hold music with practice information, time schedules per location and emergency routing to the on-duty dentist. Missed call reporting so callbacks are no longer forgotten.
Free consultation
Tell us what you want to achieve in a free intake. You will get an honest answer within 24 hours.
